FAQ
evojili FAQ — your questions answered here
Whether it is claiming a bonus, making a withdrawal, keeping your account secure or understanding VIP benefits — you will find clear answers on this page. The most common questions that come up when using evojili are organised into five categories.
For ages 21+
Secure and encrypted
24/7 support
Withdrawal in 10–45 minutes
Find questions by category
Bonus and Offers
Welcome Bonus
All questions about receiving a bonus after your first deposit, completing wagering and understanding the terms.
After opening a new account at evojili, select the bonus offer at the time of your first deposit. A minimum deposit of ৳300 gives you a 100% bonus, up to ৳5,000. Example: a ৳1,000 deposit earns a ৳1,000 bonus, giving a total balance of ৳2,000; before withdrawing the bonus you must complete ৳1,000 × 20 = ৳20,000 in wagering. After evojili login, the bonus option is active on the deposit page.
Yes, evojili allows you to cancel an active bonus. Go to account settings and cancel the active bonus. However, cancelling the bonus will remove the bonus balance and any winnings earned with the bonus. Your original deposited amount remains untouched. If you find the wagering requirement difficult to meet, it is best to read the terms and conditions before claiming a bonus.
evojili bonuses have a set expiry period. If the wagering requirement is not completed within the specified time, the bonus balance is automatically cancelled. So start playing as soon as possible after claiming a bonus, and keep account notifications on so you get an alert before the bonus expires.
No. At evojili the welcome bonus is available only once per player — at the time of the first deposit. If someone tries to claim the bonus by opening multiple accounts, all those accounts may be closed and the balances forfeited. For future opportunities, check the weekly and other ongoing offers.
Generally, slot games count in full towards wagering. Live casino games and sports bets may contribute partially or not at all — the exact ratios are stated in the bonus terms. To find out which games clear the wagering requirement fastest, contact evojili customer support or check the bonus details page.
Security and Protection
Account Security
What you need to know to keep your account and funds safe.
Contact evojili 24/7 live chat or email support immediately and ask them to temporarily lock your account. Then change your password and the password of your email account. Keep your recent login history and transaction records as documentation. Acting quickly can prevent or limit any damage.
Yes. evojili uses SSL encryption, which encrypts every exchange of data between your browser and the server. This means your name, address, payment details and login credentials cannot be read by third parties. Payment processing has an additional layer of protection. Read the privacy policy for more details.
Phishing sites often look like evojili but have a slightly different domain — such as extra characters, misspellings, or a different extension. Always check the URL in your browser's address bar before entering the site and confirm the connection is secure (HTTPS). Rather than going to a login page through an unfamiliar link or message, type the address directly into your browser.
evojili, or any legitimate organisation, will never ask for your OTP, bKash PIN, Nagad PIN or password by phone or chat. If anyone asks for these, it is a scam attempt. End the conversation immediately, do not share any information, and report it to evojili support.
Use a password of at least 12 characters combining uppercase letters, lowercase letters, numbers and special characters (such as @, #, !). Do not use your date of birth, mobile number or simple words (such as "password123"). Do not use your evojili account password on any other site, and change it regularly.
Support
Customer Support
Where to contact support and how to get a quick resolution.
Yes. The evojili customer support team provides service in both Bengali and English. Bangladeshi players can fully communicate via chat and email in Bengali. You can explain your issue in detail without any language barrier.
evojili support is available seven days a week, 24 hours a day (24/7). Early morning, late at night, during Eid or on weekends — whenever you run into a problem you can get help right away. The support team is also active during BPL matches and on the nights of major tournaments.
evojili offers two support channels: live chat — a real-time conversation directly on the site, which is the fastest method; and email — suitable for complex matters or sending documents. There is no phone or SMS support. If anyone contacts you claiming to represent evojili by phone number, they are not evojili representatives.
Before getting in touch, have the following to hand: your registered username or email, the date and time of the issue, the transaction ID or amount where applicable, and a detailed description of the problem. Providing this information upfront helps the support agent identify the issue faster and reduces resolution time.
Payment and Withdrawal
How to withdraw
The most frequently asked questions about the withdrawal process, timeframes and conditions.
Yes, this is a very important requirement. For withdrawals at evojili, the bKash, Nagad, Rocket or Upay wallet or bank account you use must be registered in your own name. Sending funds to a wallet in someone else's name is not possible, and any such attempt will result in the withdrawal being cancelled.
To withdraw bonus winnings, you must first fully complete the wagering requirement. For the welcome bonus this is 20 times the bonus amount. For example: for a ৳1,000 bonus, ৳20,000 in bets must be completed. Once wagering is done, the full balance can be withdrawn, with a minimum of ৳1,000.
The minimum withdrawal amount at evojili is ৳1,000. Withdrawals below this amount are not possible. The minimum deposit amount is ৳300 — by any method (bKash, Nagad, Rocket, Upay or bank transfer). There are no extra fees on payments.
Withdrawals at evojili typically take 10 to 45 minutes. If your identity verification is complete and there are no issues with your account, most requests are processed within this time. If the money has not arrived after this period, contact us via live chat and provide your transaction ID.
Yes, the withdrawal process at evojili runs seven days a week, 24 hours a day. Whether at 2 AM, on a Friday or during an Eid holiday, a request will generally be processed within 10–45 minutes. Withdrawals via mobile wallets such as bKash, Nagad and Rocket are also fast at night.
VIP Program
VIP & Cashback
To understand how evojili's five-tier VIP system and weekly cashback work.
evojili VIP members receive weekly cashback — a portion of the week's net losses is returned. The cashback rate increases at higher tiers. In addition, VIP members enjoy priority customer support, special promotional offers, and exclusive benefits at higher tiers. You can find full details on the evojili VIP page.
evojili has five VIP tiers, each with a different weekly cashback rate:
- Bronze — up to 0.2% weekly cashback
- Silver — up to 0.3% weekly cashback
- Gold — up to 0.5% weekly cashback
- Platinum — up to 0.6% weekly cashback
- Diamond — up to 0.8% weekly cashback
Weekly cashback is calculated by subtracting total winnings from total losses for that week — this is the net loss. Example: a Gold tier member has a net loss of ৳20,000 in a week; they will receive ৳20,000 × 0.5% = ৳100 cashback. This amount is added to the account automatically.
At evojili, tiers rise through regular play. Participating more frequently and with higher amounts in casino games, slots and sports betting speeds up progress. No specific turnover thresholds are published, but the more activity there is, the faster the tier will change.
No. evojili believes responsible gaming and the VIP experience can go hand in hand. Setting deposit limits or taking a break is not penalised. Play within your means — following the 21+ age rule. You can find more advice on the Responsible Gaming page.
Have more questions? We are ready to help
If your question is not answered above, contact the evojili support team directly. Assistance is available in Bengali and English, seven days a week, 24 hours a day.
24/7 Live Chat
Email Support
Email: [email protected]